Our dispatcher checks the messages frequently throughout the day. She compiles a list of requests as far as two weeks in advance. Because the local need for our service is far greater than what we can fully accommodate, we must prioritize rides by urgency and impact on health. Some appointments are Life-Sustaining and some are Life-Enhancing. Generally, appointments fit into one of three priority levels:
The dispatcher must wait for all requests to come in before confirming any rides, which means that Tuesday's schedule is determined at about 5 pm on Monday evening. The dispatcher cannot reliably confirm your ride before that time because sometimes people receive notice of urgent surgery or care one or two days in advance. We need to wait until the night before to firmly confirm rides.
However, if we know on Friday morning that we cannot accommodate your ride on Tuesday because the schedule is full of important medical appointments, then we will call you immediately on Friday.
If we can't meet your request we will give you as much advanced notice as we have so that you can reschedule or make other transportation arrangements. Otherwise, your driver or the dispatcher will call you the evening before your ride to confirm and provide an accurate pickup time.
Our service is available to anyone who:
Getting People to Where They Are Going in Their Lives
To Register, simply print our short Registration Form (MS Word or PDF), fill it out and call 760-969-5025. If you need help filling out the form, just call us and we will be happy to help you with it. We will have our outreach coordinator fill it out with you over the phone or one of our drivers can help you with it on the day of your first ride. We don't require medical records or letters from doctors.
On the day of your scheduled ride, one of our drivers will call you 10-15 minutes before their arrival, so please do not wait in the elements. The driver will meet you at your door and offer an arm or help push your wheelchair. All our drivers are friendly, so feel free to chat. At your destination the driver will offer you a business card with his/her phone number so that if you finish early or late, you can call the driver. The driver will also offer to escort you inside, which you may accept or decline.
The driver will often leave to serve other members while you are at your destination, however he/she will return at the agreed upon time or wait for your call.
If you need help with groceries or packages (less than 30 lbs), the driver will be happy to help carry them for you.
Finally, all rides are FREE, really. We understand that significant disabilities can force a person into a limited financial position. If you feel that you can comfortably give a small donation for the service, please consider a $5 donation each way. Every dollar you donate helps us continue this vital service. If you cannot comfortably afford that, don't worry, make reservations and use our service anyway. We are honored to be of service to you.